Low Quality Items & Inconvenient

Ordered a wallet, falling apart after 1 month, wasted lots of time, then refused to honor an exchange they offered. (Looks like they have many customers complaining)

Ordered a wallet and with one month of use, the back of the wallet has knots and strings hanging out. I contacted customer service (Sarah Haberl) and they offered an exchange, attached a label for me to print and mail the item with.

On two separate trips, I took the label to 3 separate post office locations who all rejected it (printing isn’t free either).

Contacted customer service again, only to have them send me another label and ask me to print again, and go back to the post office AGAIN.

After so much wasted time, they are refusing to send me the exchange.

Shop online to save time?
Come waste it with Frank and Oak

Mendicant B about Frank And Oak, v3.2.1